Privacy Policy

1. Introduction

This Privacy Policy explains how SIA Nordcrunch (Reg. No. 40003764071, Industriālais parks, Glūdas parish, Jelgava district, LV-3040, Latvia, referred to as “we”, “us” or the “Data Controller”) collects, uses, and protects the personal information of visitors and customers who use our website www.nordcrunch.com (the “Website”).

By using our Website, you agree to the terms described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal data when you visit our Website, make a purchase, or contact us:

  • Name and surname

  • Delivery address

  • Contact details (email address and/or phone number)

  • Order and payment information (items purchased, delivery details, price, payment method, etc.)

  • Any additional information you provide to us when purchasing or contacting customer support

We may also verify submitted information using publicly available registers when required.

3. How We Use Your Data

We process personal data only when there is a valid legal basis under the General Data Protection Regulation (GDPR), including:

  • With your consent

  • To perform a contract with you (e.g., fulfilling your order)

  • To comply with legal obligations (e.g., accounting requirements)

  • To pursue our legitimate business interests, provided these are not overridden by your rights

We use your personal data for purposes such as:

  • Processing and delivering your orders

  • Communicating with you regarding your purchases or inquiries

  • Ensuring compliance with legal obligations

  • Protecting our rights in case of disputes

4. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes for which it was collected, including to:

  • Provide our services

  • Meet legal and regulatory requirements

  • Defend or establish legal claims

  • Respect your consent, if this is the basis for processing

Once data is no longer required, it is securely deleted, anonymized, or archived.

5. Sharing Your Information

To provide our services, we may share your data with trusted third parties, such as:

  • Accountants

  • Courier and logistics partners

  • IT and payment service providers

Payment processing is provided by everypay.eu, and we may share the necessary payment details with this platform to complete your transaction.

We may also disclose personal data to public authorities or law enforcement agencies if required by law or to protect our legal interests.

All third parties are required to handle your personal data securely and in compliance with GDPR.

6. Data Security

We take appropriate technical and organizational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, disclosure, or unauthorized access.

7. Your Rights

Under GDPR, you have the right to:

  • Access your personal data and request a copy

  • Correct inaccurate or incomplete data

  • Request deletion of your personal data (“right to be forgotten”) where applicable

  • Withdraw your consent at any time (if consent is the basis for processing)

  • Restrict or object to processing in certain circumstances

  • Transfer your data to another controller (data portability)

  • Submit a complaint to the Data State Inspectorate of Latvia

To exercise your rights, please contact us at [email protected].

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on www.nordcrunch.com, and the updated version will take effect immediately upon publication.